Account Deactivation Request

Manual Deletion Instructions

If you cannot log in, or prefer to request deletion manually, please email us directly. We will permanently delete your account and all associated profile, call, and payment history logs within 48 hours of verification.

Please send the request from the email address registered to your Banda On Call account.

What Data is Deleted?

Upon receiving your deletion request, the following data will be marked as deleted and excluded from all platform searches:

• Account Profile: Your full name, registered email address, and verified phone number.
• Provider Details: If registered as a provider, your business profile, service categories, pricing rates, portfolio images, and description.
• Location History: Saved locations and coordinates.
• Transaction & Call Records: Historical logs of your active call counts and lead unlocking history.

Data Retention Policy

Most account data is deleted immediately. However, some transactional records (e.g. payment logs, billing history) are retained for up to 180 days to comply with financial reporting regulations and Indian banking guidelines.

If you have any questions, please reach out to us at services.botgems@gmail.com.